How to get certified to ISO/IEC 20000-1:2018

The steps to ISO/IEC 20000-1 certification:

Gap Analysis: ISO/IEC 20000-1 Our Subject Matter Expert (SME) takes a closer look at your existing IT Service Management System and compares it with the requirements of the standard. This exercise bares open the gaps that exists within your system that need further process change and needs further work. This is an information consultative process (optional) prior to the formal assessment process.
Formal Assessment: The Formal Assessment is a two-stage process. First a PMG Senior Auditor will review your organizations readiness for the assessment by checking existing IT Services Management System (ITSM) processes and controls against the requirements of the ISO/IEC 20000-1:2018 Standard. PMG Auditor will then share his/her observations with your organization. Based on PMG Auditor’s observation, the client closes any gaps (between what is recommended per the standard and what currently exists within their system) that may exist within their systems. Once all gaps have been taken care of and implementation is complete, PMG Auditors will make a final assessment to ensure all controls are working as is required for certification by the standard.
Certification and beyond:Once you satisfy all requirements of the ISO/IEC 20000-1:2018 Standard as has been evidenced by the Audit, you will receive your PECB ISO/IEC 20000-1 certificate which is valid for three years. Your PMG Audit Manager (or Client Manager) will visit you regularly to ensure that your ITSM not only runs compliantly to the requirements of the standard but also improves continuously as is required by the standard