ISO/IEC 20000-1:2018
ISO/IEC 20000 is the first international standard for IT Service Management. It was originally developed by the BSI Group based on the earlier standard BS 15000. The current standard, as it stands today, was developed by ISO/IEC JTC1/SC7 in 2005 and then revised in 2011 and 2018. ISO/IEC 20000 was originally developed encapsulating the best practice guidance in ITIL framework. However, it now, encapsulates elements of best practices from other IT Service Management frameworks such as Microsoft Operations Framework and also elements of ISACA’s COBIT framework.
ISO/IEC 20000 is the first international standard for IT Service Management. It was originally developed by the BSI Group based on the earlier standard BS 15000. The current standard, as it stands today, was developed by ISO/IEC JTC1/SC7 in 2005 and then revised in 2011 and 2018. ISO/IEC 20000 was originally developed encapsulating the best practice guidance in ITIL framework. However, it now, encapsulates elements of best practices from other IT Service Management frameworks such as Microsoft Operations Framework and also elements of ISACA’s COBIT framework.
ISO/IEC 20000-1: Services Management
Part 1 of the standard specifies requirements for establishing, implementing, maintaining and continually improving a Service Management System (SMS). A SMS supports the management of Services lifecycle i.e. Service Planning, Design, Transition, Delivery, Improvement and finally Retiring of Services. The objective of a SMS is to meet the requirements of the Customer, User and the Service Delivery organization.
ISO/IEC 20000-1:2018 comprises of ten sections as follows:
How to get certified to ISO/IEC 20000-1:2018
The steps to ISO/IEC 20000-1 certification:
